Our History

Our History

Counterpoint Community Services was formerly known as The Factory Community Centre INC which was originally established in 1977. We changed our name in 2015 to align with our objectives to grow and expand our service reach including merging with like-minded agencies.

The Factory Community Centre remains our main base. The Factory is a double-storied terrace owned by Housing NSW and located at 67 Raglan Street, Redfern/Waterloo. Reputed to once being an R.M. Williams hat factory, it has for the past 30 or so run a range of programs for the residents of the area, especially those who live in the surrounding public housing and high rise and precinct dwellings.

Redfern/Waterloo is an area of inner Sydney of high-density public housing, with 4,700 high rise and precinct dwellings. The Factory specialises in community based programs and related family support – for people who largely live in these public housing facilities. These programs centre on community development activities, in addition to the management of Poets Corner Pre-School.

The area is well known for its high Indigenous and new settler population, to whom we not only provide family support, but also assistance with literacy, housing, employment, immigration, domestic violence, parenting, and substance misuse.

We identify with the local community, providing support for people of high social and economic disadvantage, high incidence of mental ill health, those with chaotic lifestyles, low educational achievement, family breakdown, cultural and extended family isolation, and low employment rates